11 Pages Posted: 12 Dec 2010 Last revised: 10 Aug 2014
Date Written: December 7, 2010
This study had been performed to analyzing relationship between performance management and service quality because of develop the E-banks service quality by means of improve specific sides of the performance management. In this method was used for analyzing the performance management and the SYSTRA-SQ scale were used for assessing the service quality at there. In order to relationship studying between performance management and service quality, all of the corresponding relations between them. Specially, the research results demonstrate that it is meaningful relationship between the organizational action orientation dimension and the total service quality at the E-bank. Therefore, utilization of this research is developing the E-bank service quality by means of concentrating on a few important and effective factors rather than considering multiple factors with low effect. The aim of this article is to find success factors in risk management of information systems outsourcing in commercial banks using these factors leads to increase the success rate of risk management of information systems outsourcing projects. Information and Communication Technologies (ICT) have offered innovative and cost effective advertising tools for managers. One of such technologies is mobile phone which has enabled a novel marketing channel for companies to directly reach their customers.
Keywords: Performance Management, Service Quality, Electronic Banking Relationship
Suggested Citation: Suggested Citation
Hematfar, Mahmud and Khotanlu, Mohsen and Nosrati, Ali Reza, Performance Management and its Relationship with Service Quality in Electronic Banking (December 7, 2010). Available at SSRN: https://ssrn.com/abstract=1721681 or http://dx.doi.org/10.2139/ssrn.1721681