An Approach to Quantitatively Measuring Collaborative Performance in Online Conversations
Willamette University - Atkinson Graduate School of Management
December 13, 2010
Computers in Human Behavior, Vol. 27, pp. 1021-1032, 2011
Interpersonal dynamics often hinder people from optimizing collaboration. Researchers who monitor the intellectual activity of people as they converse online receive less value when such collaboration is impaired. How can they detect suboptimal collaboration? This study builds on a new metric for measuring collaborative value from the information content of participant contributions to propose a measure of collaborative efficiency, and demonstrates its utility by assessing collaboration around a sample of weblogs. The new collaborative value metric can augment qualitative research by highlighting for deeper investigation conversational themes that triggered elevated collaborative production. Identifying these themes may also define the cognitive box people have built within a collaborative venue. Challenging people to consider fresh ideas by deliberately introducing them into collaborative venues is recommended as the key to overcoming collaborative dysfunction.
Number of Pages in PDF File: 41
Keywords: Collaboration, Cognitive Modeling, Collective Thinking
Date posted: December 17, 2010 ; Last revised: August 10, 2014