Role of Stress and Organizational Support in Predicting Organizational Citizenship Behavior

Abstract

Faced with the challenges of rapidly changing market forces, organizations are looking to human resources as an important source of competitive strength. Indeed, employee behavior that may improve individual and consequently organizational efficiency has become essential for organizational effectiveness. The present study aims to examine the effect of role overload and Perceived Organizational Support (POS) in Organizational Citizenship Behavior (OCB). The study was conducted on 210 front level managers. Data was collected by using the role overload questionnaire, POS questionnaire and OCB Scale. The obtained data was analyzed by using Pearson r, t-test and regression analysis. The results of correlation analysis indicate that role overload was positively correlated with OCB directed toward individuals (OCB-I), although relationship between role overload and OCB directed towards organization (OCB-O) was found nonsignificant. POS was significantly positively correlated with both OCB-I and OCB-O. The mean difference of OCB scores was found to be significant in the case of gender, marital status, types of organization (public/private) and rating sources (self/superior). The results of hierarchal regression analyses support the findings of correlation analyses.