Role of Stress and Organizational Support in Predicting Organizational Citizenship Behavior

The IUP Journal of Organizational Behavior, Vol. IX, No. 4, pp. 7-25, October 2010

Posted: 6 Jan 2011 Last revised: 23 Feb 2011

See all articles by Dr. Akhilendra K. Singh

Dr. Akhilendra K. Singh

Banaras Hindu University (BHU)

A. P. Singh

Banaras Hindu University (BHU)

Date Written: October 1, 2010

Abstract

Faced with the challenges of rapidly changing market forces, organizations are looking to human resources as an important source of competitive strength. Indeed, employee behavior that may improve individual and consequently organizational efficiency has become essential for organizational effectiveness. The present study aims to examine the effect of role overload and Perceived Organizational Support (POS) in Organizational Citizenship Behavior (OCB). The study was conducted on 210 front level managers. Data was collected by using the role overload questionnaire, POS questionnaire and OCB Scale. The obtained data was analyzed by using Pearson r, t-test and regression analysis. The results of correlation analysis indicate that role overload was positively correlated with OCB directed toward individuals (OCB-I), although relationship between role overload and OCB directed towards organization (OCB-O) was found nonsignificant. POS was significantly positively correlated with both OCB-I and OCB-O. The mean difference of OCB scores was found to be significant in the case of gender, marital status, types of organization (public/private) and rating sources (self/superior). The results of hierarchal regression analyses support the findings of correlation analyses.

Suggested Citation

Singh, Akhilendra Kumar and Singh, A. P., Role of Stress and Organizational Support in Predicting Organizational Citizenship Behavior (October 1, 2010). The IUP Journal of Organizational Behavior, Vol. IX, No. 4, pp. 7-25, October 2010, Available at SSRN: https://ssrn.com/abstract=1734683

Akhilendra Kumar Singh (Contact Author)

Banaras Hindu University (BHU) ( email )

Varanasi
India

A. P. Singh

Banaras Hindu University (BHU) ( email )

Varanasi
India

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Abstract Views
887
PlumX Metrics