Conflict in Organizations: The Role of Routine

20 Pages Posted: 17 Jan 2011

See all articles by Peter Kesting

Peter Kesting

Aarhus University - Department of Organisation and Management

Remigiusz Smolinski

Aarhus University - Department of Organization and Management; Handelshochschule Leipzig (HHL) - Leipzig Graduate School of Management

James Ian Speakman

Cranfield University

Multiple version iconThere are 2 versions of this paper

Date Written: November 19, 2010

Abstract

The goal of this paper is to apply the insights of contemporary research on routine to the area of conflict and conflict management. This is a conceptual paper. It does not provide any new data or evidence, but aims at drawing the ‘big picture’ of the phenomenon, therefore outlining the structure of the relation between routine, conflict and conflict management, as well as clarifying logical relations and implications. The findings are two-fold: Firstly we specify four different types of conflict sources that are either rooted in existing organizational routines or in the specific difficulties connected with changing these routines. In particular we address the repetitive character of routine, disagreement over the ‘validity’ of existing routines, disagreement concerning the definition of new objectives, and resistance to change. Secondly, we point to the inherent tendency to routinize conflict management strategies and the benefits and risks that are connected with that. This paper adds value to the field of conflict management by considering the role of routine in organizational conflict and conflict management. So far these literature streams have only been coexisting mostly in parallel and this paper attempts to bring them together and offer a structured analysis of the relationship between their key concepts. The main contribution of this paper is to increase conceptual rigor, particularly with respect to the analysis of the causes and the structure of conflicts.

Keywords: Conflict, Routine, Organization, Conflict Management

JEL Classification: D74

Suggested Citation

Kesting, Peter and Smolinski, Remigiusz and Speakman, James Ian, Conflict in Organizations: The Role of Routine (November 19, 2010). Available at SSRN: https://ssrn.com/abstract=1741904 or http://dx.doi.org/10.2139/ssrn.1741904

Peter Kesting

Aarhus University - Department of Organisation and Management ( email )

Bartholins Allé 4
Aarhus, 8210
Denmark

Remigiusz Smolinski (Contact Author)

Aarhus University - Department of Organization and Management ( email )

Fuglesangs Alle 4
Aarhus V., DK-8210
Denmark

Handelshochschule Leipzig (HHL) - Leipzig Graduate School of Management ( email )

Leipzig Graduate School of Management
Jahnallee 59
04015 Leipzig
Germany

James Ian Speakman

Cranfield University ( email )

Cranfield
Bedfordshire MK43 OAL, MK43 0AL
United Kingdom

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