Coevolution of Institutional and Organizational Factors in Explaining Offshore Outsourcing

International Business Review, Forthcoming

36 Pages Posted: 3 Feb 2011 Last revised: 25 Feb 2011

See all articles by Somnath Lahiri

Somnath Lahiri

Illinois State University

Ben Kedia

University of Memphis

Date Written: July 2, 2010

Abstract

Offshore outsourcing of business functions is widely practiced by firms in advanced economies. Although scholars have argued for various theoretical perspectives in explaining its nature and implications, a coherent explanation of how crucial factors that aid this growing phenomenon coevolve has not been offered. Further, a potential gap in the extant literature concerns inadequate simultaneous attention to clients and providers - the key actors in offshore outsourcing. With an aim to fulfill these research gaps, we provide in this paper an integrated framework wherein we delineate various institutional and organizational factors that coevolve to enable engagement of clients and providers in offshore outsourcing. Our conceptualization draws from information obtained by interviewing 46 executives of 31 firms of the Indian business process outsourcing industry.

Keywords: BPO, Client, Coevolution, Indian, Offshore Outsourcing, Provider

Suggested Citation

Lahiri, Somnath and Kedia, Ben, Coevolution of Institutional and Organizational Factors in Explaining Offshore Outsourcing (July 2, 2010). International Business Review, Forthcoming, Available at SSRN: https://ssrn.com/abstract=1754064

Somnath Lahiri (Contact Author)

Illinois State University ( email )

Normal, IL 61761
United States

Ben Kedia

University of Memphis ( email )

Memphis, TN 38152
Memphis, TN usa 38152-3370
United States

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