Coevolution of Institutional and Organizational Factors in Explaining Offshore Outsourcing
International Business Review, Forthcoming
36 Pages Posted: 3 Feb 2011 Last revised: 25 Feb 2011
Date Written: July 2, 2010
Offshore outsourcing of business functions is widely practiced by firms in advanced economies. Although scholars have argued for various theoretical perspectives in explaining its nature and implications, a coherent explanation of how crucial factors that aid this growing phenomenon coevolve has not been offered. Further, a potential gap in the extant literature concerns inadequate simultaneous attention to clients and providers - the key actors in offshore outsourcing. With an aim to fulfill these research gaps, we provide in this paper an integrated framework wherein we delineate various institutional and organizational factors that coevolve to enable engagement of clients and providers in offshore outsourcing. Our conceptualization draws from information obtained by interviewing 46 executives of 31 firms of the Indian business process outsourcing industry.
Keywords: BPO, Client, Coevolution, Indian, Offshore Outsourcing, Provider
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