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Building Knowledge Sharing Communities Using Team Expertise Access Maps (TEAM)

KMAP05 Knowledge Management in Asia Pacific, 2005

30 Pages Posted: 13 Feb 2011  

Susu Nousala

Aalto University; University of Melbourne

Aaron Miles

Baylink Consulting Pty Ltd

Bill Kilpatrick

Monash University - Faculty of Engineering

William P. Hall

University of Melbourne - Melbourne School of Engineering; Kororoit Institute

Date Written: November 28, 2005

Abstract

It is difficult for organizations to effectively manage personal knowledge so it can be mobilized, shared, and rewarded to benefit the organization. The difficulties are compounded in large organizations where people with potentially valuable knowledge are unknown to one another and dispersed geographically. Issues that are potentially amenable to management include identification, indexing and codification of the knowledge held in people's heads, and the cultural issues of discovery, mutual trust and sharing at the personal level. A large engineering and project management organization ("EPMO") has prototyped a methodology to graphically codify, index and map staff knowledge using mind mapping technologies. Not only does the methodology provide a graphical structure making it easy for staff to determine who is likely to posses the kind of knowledge they need to find, but interview process is an important facilitator to precondition the knowledge bearers for sharing, and the content of the resulting maps tends to present the knowledge bearers in a more humanized way.

Keywords: Knowledge Managemenet, Tacit Knowledge, Emergence, Communities of Practice, Mind Mapping, Evolutionary Epistemology

JEL Classification: D21, D71, D83, J24, L23, L69, M12, O31, O33

Suggested Citation

Nousala, Susu and Miles, Aaron and Kilpatrick, Bill and Hall, William P., Building Knowledge Sharing Communities Using Team Expertise Access Maps (TEAM) (November 28, 2005). KMAP05 Knowledge Management in Asia Pacific, 2005. Available at SSRN: https://ssrn.com/abstract=1760590

Susu Nousala (Contact Author)

Aalto University ( email )

P.O. Box 21210
Aalto, FI-00076
Finland

University of Melbourne ( email )

Parkville
Melbourne, 3000
Australia

Aaron Miles

Baylink Consulting Pty Ltd ( email )

Level 8
350 Collins St
Melbourne, Victoria 3000
Australia

Bill Kilpatrick

Monash University - Faculty of Engineering ( email )

Wellington Road
Victoria, Roodepoort 3145
Australia
0412520572 (Phone)

HOME PAGE: http://bill.kilpatrick@monash.edu

William P. Hall

University of Melbourne - Melbourne School of Engineering ( email )

185 Pelham Street, Carlton, Victoria 3053
Melbourne, Victoria 3010
Australia

HOME PAGE: http://www.orgs-evolution-knowledge.net

Kororoit Institute ( email )

127 Power Street
St Albans, Vic. 3021
Australia

HOME PAGE: http://kororoit.org

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