Formal Participation and Performance of the System Development Group: The Role of Group Heterogeneity and Group-Based Rewards

The DATABASE for Advances in Information Systems, Vol. 31, No. 4, pp. 25-40, Fall 2000

Posted: 17 Feb 2011 Last revised: 24 Feb 2011

See all articles by Adel M. Aladwani

Adel M. Aladwani

Kuwait University - Department of Quantitative Methods & Information Systems

Arun Rai

Georgia State University - J. Mack Robinson College of Business

Arkalgud Ramaprasad

University of Illinois at Chicago - Department of Information and Decision Sciences

Date Written: 2000

Abstract

This study examines the influence of two selected group structural characteristics on successful participation in system development. It draws upon work-group design research to develop and test nine hypotheses that link group heterogeneity and group-based rewards to participation and performance outcomes. Some interesting findings emerge from the study.The nature of the relationship between group heterogeneity and participation is not the same as that between group-based rewards and participation. Both heterogeneity and group-based rewards directly impact participation; and as participation positively impacts outcomes, both variables indirectly impact outcomes. In addition, group-based rewards have a direct effect on performance outcomes, while no direct effect is detected between heterogeneity and performance outcomes. Contrary to conventional wisdom, this study found the effect of group-based rewards on participation is not always positive. The study suggests that group-based rewards could suppress participation in heterogeneous system development groups. The study concludes with a discussion of the implications of these findings for managerial practice and future research.

Keywords: Information Systems Success, Systems Development Project, Participation, Heterogeneity, Group Rewards.

Suggested Citation

Aladwani, Adel M. and Rai, Arun and Ramaprasad, Arkalgud, Formal Participation and Performance of the System Development Group: The Role of Group Heterogeneity and Group-Based Rewards (2000). The DATABASE for Advances in Information Systems, Vol. 31, No. 4, pp. 25-40, Fall 2000, Available at SSRN: https://ssrn.com/abstract=1762606

Adel M. Aladwani (Contact Author)

Kuwait University - Department of Quantitative Methods & Information Systems ( email )

College of Business Administration
Kuwait University
Kuwait

Arun Rai

Georgia State University - J. Mack Robinson College of Business ( email )

P.O. Box 4050
Atlanta, GA 30303-3083
United States

Arkalgud Ramaprasad

University of Illinois at Chicago - Department of Information and Decision Sciences ( email )

601 S Morgan St. (MC 294)
Chicago, IL 60607
United States
+1 312 772 3819 (Phone)

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