The Value of Sustainable Knowledge Transfer Methods for SMEs, Utilizing Socio-Technical Networks and Complex Systems

Abstract

This paper will examine the development of sustainable SME methods for tracking tacit (informal) knowledge transfer as a series of networks of larger complex system. Understanding sustainable systems begins with valuing tacit knowledge networks and their ability to produce connections on multiple levels. The behaviour of the social or socio-technical aspects of a system in relation to the explicit formal/physical structures need to be understood and actively considered when utilizing methodologies for interacting within complex systems structures.

This paper utilizes theory from several previous studies to underpin the key case study discussed. This approach involved examining the behavioural phenomena of an SME knowledge network. The knowledge network elements were highlighted to identify their value within an SME structure. To understand the value of these emergent elements from between tacit and explicit knowledge networks, is to actively, simultaneously and continuous support sustainable development for SME organizations. The simultaneous links within and between groups of organizations is crucial for understanding sustainable networking structures of complex systems.

Keywords: Knowledge management, tacit knowledge, knowledge transfer, socio-technical networks, complex systems, case study

JEL Classification: D21, D81, L20, O31, O32