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Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships

61 Pages Posted: 15 Mar 2011  

Steven Kelman

Harvard University - Harvard Kennedy School (HKS)

Sounman Hong

Harvard University - Harvard Kennedy School (HKS)

Irwin Turbitt

University of Warwick - Warwick Business School

Date Written: February 3, 2011

Abstract

Little empirical work exists measuring if interagency collaborations delivering public services produce better outcomes, and none looking inside the black box at collaboration management practices. We examine whether there are collaboration management practices associated with improved performance of Crime and Disorder Reduction Partnerships, a crossagency collaboration in England and Wales. These exist in every local authority in England and Wales, so there are enough of them to permit quantitative analysis. And their aim is crime reduction, and crime data over time are available, allowing actual results (rather than perceptions or self-reports) to be analyzed longitudinally. We find that there are management practices associated with greater success at reducing crime, mostly exhibited through interaction effects such that the practice in question is effective in some circumstances but not others. Our findings support the arguments of those arguing that effective management of collaborations is associated with tools for managing any organization, not ones unique to managing collaborations: if you want to be a good collaboration manager, you should be a good manager, period.

Keywords: Interagency Collaboration, Partnerships, Generic Management

Suggested Citation

Kelman, Steven and Hong, Sounman and Turbitt, Irwin, Are There Managerial Practices Associated with Service Delivery Collaboration Success?: Evidence from British Crime and Disorder Reduction Partnerships (February 3, 2011). HKS Working Paper No. RWP11-011. Available at SSRN: https://ssrn.com/abstract=1785416 or http://dx.doi.org/10.2139/ssrn.1785416

Steven Kelman (Contact Author)

Harvard University - Harvard Kennedy School (HKS) ( email )

79 John F. Kennedy Street
Cambridge, MA 02138
United States
617-496-6302 (Phone)
617-496-5747 (Fax)

Sounman Hong

Harvard University - Harvard Kennedy School (HKS) ( email )

79 John F. Kennedy Street
Cambridge, MA 02138
United States

Irwin Turbitt

University of Warwick - Warwick Business School

Coventry CV4 7AL
United Kingdom
+44 (0)24 7652 4505 (Phone)
+44 (0)24 7652 4410 (Fax)

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