‘Its Hard to Open Up to Strangers’ Improving Access to Justice: The Key Features of an Integrated Legal Services Delivery Model
LaTrobe University Rights and Justice Program Research Report, September 2010
276 Pages Posted: 4 Apr 2011
Date Written: September 30, 2010
This report details research conducted on the integrated legal service delivery model at the West Heidelberg Community Legal Service collocated with Banyule Community Health.
The report has 8 sections and an executive summary. This first section details the background to the research project and provides a brief history of the relationship between WHCLS and BCH. It then draws on the literature review to discuss recent access to justice and legal needs research. The second section examines the definitional issues around integrated legal services drawing on literature from legal, health and welfare areas. It develops the framework for analysis of data collected in the research project. Section three details the methodology of the research. Sections four to seven detail the data collected and analyses it around the themes of Clients and the Local Community and Clients; Service Delivery, Work Practices and Staff; the Organisations; and the Systems respectively. In the final section, the key features of integrated legal services are identified. Additionally, drawing on the data collected, factors that facilitate and impede integrated practice are listed under the themes mentioned above.
Keywords: Integrated Legal Services, West Heidelberg Community Legal Service, Legal Need
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