Cultural Stereotyping, Convergent Expectations, and Performance in Cross-Cultural Collaborations

9 Pages Posted: 4 Apr 2011

See all articles by Andrea B. Hollingshead

Andrea B. Hollingshead

USC Annenberg School for Communication and Journalism; University of Southern California - Marshall School of Business

Date Written: 2010

Abstract

A laboratory experiment tested the hypothesis that under certain conditions, convergent expectations based on cultural stereotypes may have coordination and performance benefits in cross-cultural collaborations. One hundred and fourteen participants (58 of white European and 56 of Asian descent) worked on a collaborative learning task in same-sex dyads. The independent variables were the dyad’s cultural composition (similar vs. diverse) and whether members could communicate using instant messaging (yes or no). The results showed that (a) when members could not communicate, culturally diverse dyads used cultural stereotypes for task assignments, which resulted in fewer coordination errors and better collective performance when compared to culturally similar dyads; (b) when members could communicate, culturally similar dyads performed as well as culturally diverse dyads; and (c) the influence of cultural stereotypes on task assignments persisted for culturally diverse dyads. There was no support for the hypothesis that culturally diverse dyads would experience more negative socioemotional reactions than culturally similar dyads.

Keywords: transactive memory, culture, stereotyping, cultural stereotyping, communication, computer-mediated communication, coordination, group performance, group processes, interpersonal processes, intergroup relations

JEL Classification: D70

Suggested Citation

Hollingshead, Andrea B., Cultural Stereotyping, Convergent Expectations, and Performance in Cross-Cultural Collaborations (2010). Available at SSRN: https://ssrn.com/abstract=1801526 or http://dx.doi.org/10.2139/ssrn.1801526

Andrea B. Hollingshead (Contact Author)

USC Annenberg School for Communication and Journalism ( email )

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University of Southern California - Marshall School of Business

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