Transactive Memory Systems in Organizations: Matching Tasks, Expertise and People

Organization Science, Vol. 15, pp. 633-644, 2004

12 Pages Posted: 4 Apr 2011

See all articles by Andrea B. Hollingshead

Andrea B. Hollingshead

USC Annenberg School for Communication and Journalism; University of Southern California - Marshall School of Business

David P. Brandon

affiliation not provided to SSRN

Date Written: 2004

Abstract

Transactive memory is the shared division of cognitive labor with respect to the encoding, storage, retrieval, and communication of information from different knowledge domains, which often develops in groups and can lead to greater efficiency and effectiveness. Although discussions of transactive memory theory suggest that components of the the- ory are dynamic, research tends to treat transactive memory as evolving linearly, using static measures rather than assessing development over time. In response, we offer a model emphasizing both linear and cyclical aspects of transactive memory development in work groups, and we propose that task is a major influence on developmental processes. We introduce task representation and the task-expertise-person (TEP) unit as basic constructs involved in transactive memory development, and we provide a dynamic model of how TEP units are constructed, evaluated, and utilized. Regarding observable changes over time, we propose that transactive memory systems can vary in terms of accuracy (the degree to which group members’ perceptions about others’ task-related expertise are accurate), sharedness (the degree to which members have a shared representation of the transactive memory system), and validation (the degree to which group members participate in the transactive memory system). Convergence is the optimal state of transactive memory systems and reflects high levels of accuracy, sharedness, and validation.

Keywords: transactive memory, expertise, teams, shared cognition, group processes

JEL Classification: D70

Suggested Citation

Hollingshead, Andrea B. and Brandon, David P., Transactive Memory Systems in Organizations: Matching Tasks, Expertise and People (2004). Organization Science, Vol. 15, pp. 633-644, 2004 , Available at SSRN: https://ssrn.com/abstract=1802142

Andrea B. Hollingshead (Contact Author)

USC Annenberg School for Communication and Journalism ( email )

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HOME PAGE: http://annenberg.usc.edu/Faculty/Communication%20and%20Journalism/HollingsheadA.aspx

University of Southern California - Marshall School of Business

701 Exposition Blvd
Los Angeles, CA California 90089
United States

David P. Brandon

affiliation not provided to SSRN

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