Towards Objectives-Based Process Redesign

Abstract

Continuously growing and changing multinational companies oftentimes struggle with feterogeneous degrees of standardization. Especially in case of redesigning business processes that have been historically grown over decades, the capability of handling semi-structures process is central. Nevertheless, for competitive advantages, it is essential for a company to work on the optimization of all processes. Existing redesign techniques either focus on completely unstructured or structured processes. The Redesign Model presented in this paper transforms semi-structured processes into processes with an increased degree of standardization. Our technique consists of four main steps: (i) we extract the objectives for an efficient business process redesign from existing literature; (ii) we formulate a list of requirements an innovative redesign model has to fulfill; (iii) we present a design science based Business Process Redesign Framework including our Redesign model; (iv) we evaluate our model showing its applicability and completeness.

Keywords: Business Process Analysis, Business Process Redesign, Multinational Enterprises, Semi-Structured Processes, Design Science