Strength in Numbers: How Does Data-Driven Decisionmaking Affect Firm Performance?
Massachusetts Institute of Technology (MIT) - Sloan School of Management; National Bureau of Economic Research (NBER)
Lorin M. Hitt
University of Pennsylvania - Operations & Information Management Department
Heekyung Hellen Kim
MIT - Sloan School of Management
April 22, 2011
We examine whether firms that emphasize decision making based on data and business analytics (“data driven decision making” or DDD) show higher performance. Using detailed survey data on the business practices and information technology investments of 179 large publicly traded firms, we find that firms that adopt DDD have output and productivity that is 5-6% higher than what would be expected given their other investments and information technology usage. Furthermore, the relationship between DDD and performance also appears in other performance measures such as asset utilization, return on equity and market value. Using instrumental variables methods, we find evidence that the effect of DDD on the productivity do not appear to be due to reverse causality. Our results provide some of the first large scale data on the direct connection between data-driven decision making and firm performance.
Number of Pages in PDF File: 33
Keywords: Data, Productivity, Data-driven Decion-making, Information Technology
JEL Classification: D2, L2
Date posted: April 24, 2011 ; Last revised: December 12, 2011