Transformative Mediation in the USPS Redress Program: Observations of ADR Specialists

17 Pages Posted: 1 May 2011

See all articles by Tina Nabatchi

Tina Nabatchi

Syracuse University

Lisa Blomgren Amsler (formerly Bingham)

Indiana University Bloomington - School of Public & Environmental Affairs (SPEA); University of Nevada, Las Vegas, William S. Boyd School of Law

Date Written: July 30, 2000

Abstract

The transformative model of mediation, although well established in the mediation of family and community disputes, is a relatively new approach to dispute resolution in employment settings. In contrast to traditional mediation approaches that focus on problem-solving, transformative mediation seeks to provide opportunities for empowerment and recognition among the disputing parties. In 1998, the United States Postal Service ("USPS") implemented a nation-wide mediation program called REDRESS (TM) (Resolve Employment Disputes Reach Equitable Solutions Swiftly) based on this model. This study takes the form of a process evaluation. It focuses on this question: How well does employment mediation practice in the USPS reflect the trans formative model of mediation? Additionally, the paper is a qualitative study on how transformative mediation manifests itself and functions in an employment setting.

Keywords: mediation, employment, workplace

JEL Classification: D74

Suggested Citation

Nabatchi, Tina and Amsler, Lisa Blomgren, Transformative Mediation in the USPS Redress Program: Observations of ADR Specialists (July 30, 2000). Hofstra Labor and Employment Law Journal, Vol. 18, p. 399, 2001; Indiana University, Bloomington School of Public & Environmental Affairs Research Paper No. 2011-05-06. Available at SSRN: https://ssrn.com/abstract=1827244

Tina Nabatchi

Syracuse University ( email )

900 S. Crouse Avenue
Syracuse, NY 13244-2130
United States

Lisa Blomgren Amsler (Contact Author)

Indiana University Bloomington - School of Public & Environmental Affairs (SPEA) ( email )

1315 East Tenth Street
Rm. 333
Bloomington, IN 47405
United States

University of Nevada, Las Vegas, William S. Boyd School of Law ( email )

4505 South Maryland Parkway
Box 451003
Las Vegas, NV 89154
United States

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