Total Quality Management - A Developmental Perspective

Journal of Production Research & Management, Vol. 1, No. 1, pp. 34-52, April 2011

Posted: 5 May 2011

See all articles by Priyavrat Thareja

Priyavrat Thareja

GNA University - Faculty of Engineering & Technology

D. D. Sharma

National Institute of Technical Teachers Training and Research (NITTTR), Chandigarh

P. B. Mahapatra

PEC University of Technology

Date Written: May 3, 2011

Abstract

The Journey to Quality management is culture oriented, and requires intention, perfection and devotion. Say, an attitude to excellence is required. The mending of culture is subject to acceptance. It is difficult to orient, towards the new philosophy (as Deming clamours in his 14 points).

This brief emphasises the importance of implementation of TQM through the perspective of various models. While their effectiveness is logistically poised, ultimately, the success of implementation will happen only when the constructs of the applied model match with the culture of implementing organisation and/or the people.

Of the many strategies, the TQM aligned organisation can choose any one; but the road map is always charted through a strategic design of orienting people versus processes. People impact through Leadership, cross functional teams etc. managing what’s, and how’s – the basics to processes. How continual improvement is addressed is mapped in this paper. Models like GOAL/QPC, Toyota’s 4-P, Kanji’s and Thareja’s AUM model – as some of the tenets are sketched to let TQM drive in a systematic and regressive way.

Keywords: TQM models, Deming, Juran, Change, Culture, PDCA, AUM, transformation

Suggested Citation

Thareja, Priyavrat and Sharma, Dhruv Dev and Mahapatra, P. B., Total Quality Management - A Developmental Perspective (May 3, 2011). Journal of Production Research & Management, Vol. 1, No. 1, pp. 34-52, April 2011 . Available at SSRN: https://ssrn.com/abstract=1830316

Priyavrat Thareja (Contact Author)

GNA University - Faculty of Engineering & Technology ( email )

Sri Hargobindgarh, Phagwara- Hoshiarpur Road,
Phagwara , Punjab, 144405
India

Dhruv Dev Sharma

National Institute of Technical Teachers Training and Research (NITTTR), Chandigarh ( email )

Kolkata
Chandigarh, 160026
India

P. B. Mahapatra

PEC University of Technology ( email )

Sector -12
Chandigarh, UT 160012
India

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