Comparative Situational Analysis of Business Process Outsourcing Industry in India with Focus on Human Resources Issues Considering Occupational Therapists Suggestions

Posted: 3 Jun 2011  

Prabhakar Krishnamurthy

Humanistic Management Network; IIIT (D&M); Anna University

Date Written: June 2, 2011

Abstract

This paper examines the growth of business process outsourcing industry in India with focus on issues and challenges in human resources issues. Primarily, the definition is provided and different research reports are examined from sociological point of view in addition to human resources viewpoint. The human resources issues are unique to BPO industry. Its work force is relatively young and high paid compared to other jobs and the industry is growing; the job dissatisfaction is growing and attrition rates are alarming. What makes the industry different? What are the research findings with respect to different time periods? What are the issues identified? With lowest salary being paid to Indian worker as indicated by research across different parts of the world; will the employers provide medical attention to the health issues as being done by other countries? Or what is the learning for countries like Africa who want to enter this industry? These are the questions endeavored to be answered by this research paper. One of the important contributions of this study is the health problems faced by employees and physicians and occupational therapists suggestions related to improve the work environment for employees.

Keywords: emotional labour, sweatshop, panopticon, survival strategy, coping, fragility of fun, hour glass occupational structure, occupational therapists

JEL Classification: M54, O3

Suggested Citation

Krishnamurthy, Prabhakar, Comparative Situational Analysis of Business Process Outsourcing Industry in India with Focus on Human Resources Issues Considering Occupational Therapists Suggestions (June 2, 2011). Available at SSRN: https://ssrn.com/abstract=1856952 or http://dx.doi.org/10.2139/ssrn.1856952

Prabhakar Krishnamurthy (Contact Author)

IIIT (D&M)

IIT Campus
Chennai, Tamil Nadu 600036
India

HOME PAGE: http://www.iiitdm.iitm.ac.in

Anna University

Guindy
Chennai 600025
Chennai, Tamilnadu, Tamilnadu 600025
India

Humanistic Management Network ( email )

St. Gallen
Switzerland

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