Download this Paper Open PDF in Browser

A Framework for Using Crowdsourcing in Government

39 Pages Posted: 20 Jun 2011 Last revised: 23 Sep 2015

Benjamin Y. Clark

University of Oregon - School of Planning, Public Policy & Management

Nicholas Zingale

Cleveland State University - Maxine Goodman Levin College of Urban Affairs

Joseph Logan

American University - School of Public Affairs

Jeffrey L. Brudney

University of North Carolina (UNC) at Wilmington

Date Written: September 18, 2015

Abstract

Crowdsourcing is a concept in which the crowd is used as a source of labor, idea generation, or problem identification. Crowdsourcing originated in the private sector; though with any good private sector practice it is increasingly being utilized in government. This paper provides an overview of the concept of crowdsourcing, gives examples of its use in the private and public sectors, and develops a framework for how governments can begin to strategize and think about crowdsourcing to solve problems when engaging with citizens. Our framework is illustrated with a number of cases from current or past uses of crowdsourcing in government. We conclude with important considerations about how governments should strategize their crowdsourcing efforts.

Keywords: crowdsourcing, citizensourcing, bureaucratic transformation, citizen engagement, 311, NASA, intelligence

JEL Classification: J23, J33, H11, D73

Suggested Citation

Clark, Benjamin Y. and Zingale, Nicholas and Logan, Joseph and Brudney, Jeffrey L., A Framework for Using Crowdsourcing in Government (September 18, 2015). Available at SSRN: https://ssrn.com/abstract=1868283 or http://dx.doi.org/10.2139/ssrn.1868283

Benjamin Y. Clark (Contact Author)

University of Oregon - School of Planning, Public Policy & Management ( email )

Eugene, OR 97403
United States

HOME PAGE: http://bit.ly/BenClark

Nicholas Zingale

Cleveland State University - Maxine Goodman Levin College of Urban Affairs ( email )

1717 Euclid Avenue
Cleveland, OH 44115
United States

Joseph Logan

American University - School of Public Affairs ( email )

Washington, DC 20016
United States

Jeffrey L. Brudney

University of North Carolina (UNC) at Wilmington ( email )

601 South College Road
Wilmington, NC 28403
United States

Paper statistics

Downloads
520
Rank
46,565
Abstract Views
2,086