Proactivity after a Rare Event: Examining the Role of Empathy and Attributions

36 Pages Posted: 27 Jun 2011

See all articles by Shu-Cheng Chi

Shu-Cheng Chi

National Taiwan University - Department of Business Administration

Ray Friedman

Vanderbilt University - Organizational Behavior

Chen Shu-chen

affiliation not provided to SSRN

Date Written: 2011

Abstract

We collected a sample of 167 employees from the travel agency industry in Taiwan a few weeks after a tragic incident that involved the loss of twenty-two individuals from two travel groups due to large-scale landslides. We predicted, and found, that the more the respondents empathized with the two travel agencies, the less they attributed responsibility for these bad outcomes to these agencies, which led to a lower degree of proactivitity regarding how they managed their own agencies. By contrast, the respondents’ empathy towards the victims exerted a positive, direct impact on their voice behavior (the desire to express openly concerns about a bad situation). We conclude that those who respond productively to bad events are driven not just by cognitions, but also by emotions.

Suggested Citation

Chi, Shu-Cheng and Friedman, Raymond A. and Shu-chen, Chen, Proactivity after a Rare Event: Examining the Role of Empathy and Attributions (2011). IACM 24th Annual Conference Paper. Available at SSRN: https://ssrn.com/abstract=1872856 or http://dx.doi.org/10.2139/ssrn.1872856

Shu-Cheng Chi (Contact Author)

National Taiwan University - Department of Business Administration ( email )

No. 1, Sec. 4, Roosevelt Rd.
Taipei
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+886 2 236 3 0231 Ext. 2942 (Phone)
+886 2 236 8 9305 (Fax)

Raymond A. Friedman

Vanderbilt University - Organizational Behavior ( email )

401 21st Avenue South
Nashville, TN 37203
United States
615-322-3992 (Phone)
615-343-7177 (Fax)

HOME PAGE: http://mba.vanderbilt.edu/faculty/rfriedman.cfm

Chen Shu-chen

affiliation not provided to SSRN ( email )

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