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Total Quality Management Adoption in a Public Hospital: Evidence from Mauritius

Global Journal of Business Research, Vol. 5, No. 3, pp. 67-77

11 Pages Posted: 29 Jun 2011  

Prabha Ramseook-Munhurrun

University of Technology, Mauritius (UTM)

Vedmani Munhurrun

Industrial Engineer and Researcher

Arkrasunsingh Panchoo

University of Technology, Mauritius (UTM)

Date Written: 2011

Abstract

Total Quality Management (TQM) has emerged as a potential solution to improve the efficiency and effectiveness of health care provision and is becoming increasingly important for the successful operation of public hospitals. The aim of the study is to determine the extent to which TQM can be adopted in public hospitals in Mauritius. The objective of the study is to assess management and employees perceptions on the critical factors influencing effective TQM adoption in public hospitals. A questionnaire comprising of items on a 5-point Likert scale was used to capture the perceptions and the data was analyzed using descriptive statistics and t-tests. The findings showed that the TQM dimensions have a significant impact on the perception of management and employees. Analysis of variance (ANOVA) was further employed to examine if the critical factors were perceived differently by management and employees. The results also revealed that management perceives TQM adoption as being relevant and effective, in the case of public hospitals.

Keywords: TQM adoption, Management, Employees, Public hospitals, ANOVA

JEL Classification: M31

Suggested Citation

Ramseook-Munhurrun, Prabha and Munhurrun, Vedmani and Panchoo, Arkrasunsingh, Total Quality Management Adoption in a Public Hospital: Evidence from Mauritius (2011). Global Journal of Business Research, Vol. 5, No. 3, pp. 67-77. Available at SSRN: https://ssrn.com/abstract=1874265

Prabha Ramseook-Munhurrun (Contact Author)

University of Technology, Mauritius (UTM) ( email )

La Tour Koenig
Pointe-aux-Sables
Pointe aux Sables
Mauritius

Vedmani Munhurrun

Industrial Engineer and Researcher ( email )

Arkrasunsingh Panchoo

University of Technology, Mauritius (UTM) ( email )

La Tour Koenig
Pointe-aux-Sables
Pointe aux Sables
Mauritius

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