Emergent Needs of Depression Care of Older Adults: Evidence from Taiwan

Global Journal of Business Research, Vol. 5, No. 4, pp. 119-129, 2011

11 Pages Posted: 5 Jul 2011

See all articles by Chien-Lei Chao

Chien-Lei Chao

Central Taiwan University of Science and Technology

Yen-Lien Hsu

Ching-Kuo Institute of Management and Health

Hsing-Yun Chang

Central Taiwan University of Science and Technology

Hsueh-Ying Wu

Aletheia University on Matou Campus

Tzu-Yi yang

Hwa Hsia Institute of Technology

Date Written: 2011

Abstract

The over 65 age group continues to grow at an unprecedented rate. Few care delivery systems accommodate this expanding population through home and community-based services that enhance quality of life. With more and more aging people in the society, there are many issues that need to be addressed. Soaring competition among senior-care operators has led to escalating consumer demands on performances, driving the industry to become more customer-oriented. The purpose of this quantitative phenomenological study was to explore the lived experiences and generational-based perspectives of senior residents live in senior-care organizations in the southern Taiwan to examine current and future influences on senior care delivery systems. The authors examined the relationship based on Parasuraman, Zeithmal and Berry’s SERVQUAL ten dimensions. Multiple regression was conducted to test the relationships. The statistical results showed that access, competence, courtesy, and responsiveness are significantly and positively related to customer satisfaction. This finding, among others, suggests that senior-care operators in the southern Taiwan might have overlooked the above mentioned four dimensions as factors leading to customer satisfaction and, ultimately, to a sustainable competitive edge.

Keywords: elder care, satisfaction, assisted living facilities, emerging market

JEL Classification: M16, M5, I11

Suggested Citation

Chao, Chien-Lei and Hsu, Yen-Lien and Chang, Hsing-Yun and Wu, Hsueh-Ying and yang, Tzu-Yi, Emergent Needs of Depression Care of Older Adults: Evidence from Taiwan (2011). Global Journal of Business Research, Vol. 5, No. 4, pp. 119-129, 2011. Available at SSRN: https://ssrn.com/abstract=1874845

Chien-Lei Chao (Contact Author)

Central Taiwan University of Science and Technology ( email )

Taiwan

Yen-Lien Hsu

Ching-Kuo Institute of Management and Health ( email )

Taiwan

Hsing-Yun Chang

Central Taiwan University of Science and Technology ( email )

Taiwan

Hsueh-Ying Wu

Aletheia University on Matou Campus ( email )

Matou
Taiwan

Tzu-Yi Yang

Hwa Hsia Institute of Technology ( email )

Zhonghe, Taipei County
Taiwan

Register to save articles to
your library

Register

Paper statistics

Downloads
48
Abstract Views
887
PlumX Metrics