Campbell Soup Company: Harmonizing Processes and Empowering Workers

24 Pages Posted: 7 Jan 2012

See all articles by Jeanne W. Ross

Jeanne W. Ross

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)

Cynthia Beath

University of Texas at Austin - Department of Information, Risk and Operations Management

Date Written: June 19, 2008

Abstract

In 2007 Campbell Soup Company was implementing Project Harmony: a multi-year effort to implement SAP and create more standardized and integrated business processes across Campbell’s North American businesses. Campbell pursued its transformation with an expectation that it would not experience the performance dip common in companies implementing major new systems. Toward that end, Campbell designed a governance structure intended to (1) allocate ownership of project outcomes to senior executives; (2) free up top talent to ensure effective process design and smooth implementation; (3) benefit from the expertise of external partners; and (4) empower stakeholders to learn from one another and drive benefits from new systems and processes. Early results suggest that the firm’s efforts were paying off. This case describes Campbell’s journey from isolated systems and processes to an integrated business with empowered local decisions makers who were learning to take advantage of transparent transaction data.

Keywords: SAP, benefits realization, empowerment, outsourcing, governance

Suggested Citation

Ross, Jeanne W. and Beath, Cynthia, Campbell Soup Company: Harmonizing Processes and Empowering Workers (June 19, 2008). MIT Sloan Research Paper No. 4931-11. Available at SSRN: https://ssrn.com/abstract=1881723 or http://dx.doi.org/10.2139/ssrn.1881723

Jeanne W. Ross (Contact Author)

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) ( email )

Sloan School of Management
5 Cambridge Center, NE25-777
Cambridge, MA 02142
United States
617-253-9461 (Phone)
617-253-4424 (Fax)

HOME PAGE: http://cisr.mit.edu

Cynthia Beath

University of Texas at Austin - Department of Information, Risk and Operations Management ( email )

CBA 5.202
Austin, TX 78712
United States

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