Green is Good but is Usability is Better? Consumer Reactions to Environmental Initiatives in e-Banking Services

43 Pages Posted: 19 Jul 2011 Last revised: 17 Jul 2014

See all articles by George Lekakos

George Lekakos

Athens University of Economics and Business - Department of Management Science and Technology

Pavlos A. Vlachos

ALBA Graduate Business School,The American College of Greece

Christos D. Koritos

American College of Greece

Date Written: July 19, 2011

Abstract

There is an emerging consensus in the corporate social responsibility (CSR) literature suggesting that the quest for the so-called business case for CSR should be abandoned. In the same vein, several researchers have suggested that future research should start examining not whether, but rather when CSR is likely to have strengthened, weakened or even nullified effects on organizational outcomes (e.g. Margolis et al., 2007; Kiron et al., 2012). Using perspectives from several theoretical frameworks (Needs Theory, Technology Acceptance Theory, and Psychological Distance Theory), we contribute to the literature by empirically examining the tension between functional and sustainability attributes in a novel context, namely that of green Information Systems (IS), in the context of e-banking services. The findings indicate that the positive effect of CSR on users’ attitudes towards green e-banking services is moderated by two primarily utilitarian IS factors – namely perceived ease of use and perceived usefulness – and an important utilitarian individual difference variable – namely perceived self-efficacy with technology. Our findings are also important if interpreted within the context of the ethical decision-making literature (e.g. O’Fallon and Butterfield, 2005), as they indicate that the linkage between moral judgment and moral outcomes is unlikely to be that straightforward.

Keywords: ethical consumerism, corporate social responsibility, green websites, attitudes

JEL Classification: M31

Suggested Citation

Lekakos, George and Vlachos, Pavlos A. and Koritos, Christos Demitrios, Green is Good but is Usability is Better? Consumer Reactions to Environmental Initiatives in e-Banking Services (July 19, 2011). Ethics and Information Technology, vol. 16, no. 2, pp. 103-117, 2014. Available at SSRN: https://ssrn.com/abstract=1889045 or http://dx.doi.org/10.2139/ssrn.1889045

George Lekakos

Athens University of Economics and Business - Department of Management Science and Technology ( email )

Athens GR-11362
Greece

Pavlos A. Vlachos (Contact Author)

ALBA Graduate Business School,The American College of Greece ( email )

6-8, Xenias str., Ampelokipoi
Athens, 115 28
Greece

HOME PAGE: http://www.alba.acg.edu

Christos Demitrios Koritos

American College of Greece ( email )

Gravias 6, Aghia Paraskevi
Athenes, 153-42
Greece

HOME PAGE: http://www.acg.edu

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