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Global Knowledge-Intensive Business Process: Extending the Boundaries of Business Process Management

Proceedings of the Seventeenth Americas Conference on Information Systems, August 2011

11 Pages Posted: 11 Aug 2011  

Olivera Marjanovic

The University of Sydney

Narcyz Roztocki

State University of New York at New Paltz - School of Business

Date Written: August, 10 2011

Abstract

This paper proposes to extend the existing boundaries of Business Process Management (BPM) to include an emerging category of processes, here termed Global Knowledge-Intensive Business Processes (GKIBP). These processes differ from other global processes, such as supply chains and collaborative cross-organizational business processes (BPs), as their main outcome is a commercial knowledge artifact, co-created trough coordinated activities of knowledge agents, that may or may not come from an organizational setting. Starting from a well-known model by Harmon (2007) used to describe the main components of BPM in an organizational setting, our research proposes a new framework more suitable for the targeted category of GKIBPs. Design of the proposed framework is founded in a case study of a real-life example of GKIBP based on crowdsourcing, also briefly described in this paper. The proposed framework is used for analysis of twenty-five papers published in the leading Information Systems journals. This resulting synthesis is then used to point to several research gaps and to propose several research opportunities.

Keywords: Global collaboration, cross-border collaboration, knowledge creation, knowledge management, knowledge transfer

Suggested Citation

Marjanovic, Olivera and Roztocki, Narcyz, Global Knowledge-Intensive Business Process: Extending the Boundaries of Business Process Management (August, 10 2011). Proceedings of the Seventeenth Americas Conference on Information Systems, August 2011. Available at SSRN: https://ssrn.com/abstract=1907797

Olivera Marjanovic

The University of Sydney ( email )

University of Sydney
Sydney, NC NSW 2006
Australia

Narcyz Roztocki (Contact Author)

State University of New York at New Paltz - School of Business ( email )

New Paltz, NY 12561
United States
(845)257-2935 (Phone)
(845)257-2947 (Fax)

HOME PAGE: http://www2.newpaltz.edu/~roztockn/

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