Global Knowledge-Intensive Business Process: Extending the Boundaries of Business Process Management
Proceedings of the Seventeenth Americas Conference on Information Systems, August 2011
11 Pages Posted: 11 Aug 2011
Date Written: August, 10 2011
This paper proposes to extend the existing boundaries of Business Process Management (BPM) to include an emerging category of processes, here termed Global Knowledge-Intensive Business Processes (GKIBP). These processes differ from other global processes, such as supply chains and collaborative cross-organizational business processes (BPs), as their main outcome is a commercial knowledge artifact, co-created trough coordinated activities of knowledge agents, that may or may not come from an organizational setting. Starting from a well-known model by Harmon (2007) used to describe the main components of BPM in an organizational setting, our research proposes a new framework more suitable for the targeted category of GKIBPs. Design of the proposed framework is founded in a case study of a real-life example of GKIBP based on crowdsourcing, also briefly described in this paper. The proposed framework is used for analysis of twenty-five papers published in the leading Information Systems journals. This resulting synthesis is then used to point to several research gaps and to propose several research opportunities.
Keywords: Global collaboration, cross-border collaboration, knowledge creation, knowledge management, knowledge transfer
Suggested Citation: Suggested Citation