Online Communication Technology and Relational Development

RETHINKING NEGOTIATION TEACHING SERIES, VOL. 2: VENTURING BEYOND THE CLASSROOM, C. Honeyman, J. Coben & G. DiPalo, eds., DRI Press, 2011

11 Pages Posted: 25 Aug 2011  

Anita D. Bhappu

University of Arizona - Terry J. Lundgren Center for Retailing

Noam Ebner

Creighton University School of Law - Werner Institute for Negotiation and Dispute Resolution

Sanda Kaufman

Cleveland State University

Nancy Welsh

Pennsylvania State University, Dickinson Law

Date Written: August 25, 2011

Abstract

Key to success in negotiation is managing and enhancing relationships. This concept can be difficult to convey in short-term executive training courses where students have little time for relational development. Not to worry: the authors assert that by strategically using online communication before, during, and after such courses, students can effectively both train for, and depend on, good relations at a distance.

Keywords: negotiation, training, relational, online, communication

Suggested Citation

Bhappu, Anita D. and Ebner, Noam and Kaufman, Sanda and Welsh, Nancy, Online Communication Technology and Relational Development (August 25, 2011). RETHINKING NEGOTIATION TEACHING SERIES, VOL. 2: VENTURING BEYOND THE CLASSROOM, C. Honeyman, J. Coben & G. DiPalo, eds., DRI Press, 2011. Available at SSRN: https://ssrn.com/abstract=1916789

Anita D. Bhappu

University of Arizona - Terry J. Lundgren Center for Retailing ( email )

United States
520-621-5948 (Phone)
520-621-3209 (Fax)

Noam Ebner (Contact Author)

Creighton University School of Law - Werner Institute for Negotiation and Dispute Resolution ( email )

2500 California Plaza
Omaha, NE 68178
United States

Sanda Kaufman

Cleveland State University ( email )

Cleveland, OH 44115
United States

Nancy Welsh

Pennsylvania State University, Dickinson Law ( email )

333 West South Street
Carlisle, PA 17013
United States
717-241-3508 (Phone)
717-240-5126 (Fax)

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