Managing Client Anxiety

3 Pages Posted: 29 Sep 2011

Date Written: August 12, 2011


A workable relationship is marked by feelings of comfort, ease and safety. If one of the partners feels too much anxiety too much of the time, the opposite of those positive sensations, the relationship will be problematic. And if one of the parties exceeds his anxiety limit, the relationship is bound to fail. Anxiety is evidence of an unworkable relationship. In a business situation, the responsibility of managing anxiety falls solely on the provider, who must prove to the client that they can be relied upon. If we allow a customer to feel anxious about our commitments to them, nothing can go right in that relationship.

Keywords: distinction, anxiety, comfort, relationship, managing

Suggested Citation

Dandrea, Ralph J., Managing Client Anxiety (August 12, 2011). Available at SSRN: or

Ralph J. Dandrea (Contact Author)

ITX Corp. ( email )

1169 Pittsford-Victor Road
Suite 100
Pittsford, NY 14534
United States
585-899-4888 (Phone)
646-349-2651 (Fax)


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