Managing Client Anxiety

Abstract

A workable relationship is marked by feelings of comfort, ease and safety. If one of the partners feels too much anxiety too much of the time, the opposite of those positive sensations, the relationship will be problematic. And if one of the parties exceeds his anxiety limit, the relationship is bound to fail. Anxiety is evidence of an unworkable relationship. In a business situation, the responsibility of managing anxiety falls solely on the provider, who must prove to the client that they can be relied upon. If we allow a customer to feel anxious about our commitments to them, nothing can go right in that relationship.

Keywords: distinction, anxiety, comfort, relationship, managing