Negotiating ICT Development & Use: The Case of a Regional Telemedicine System in Crete

Information & Organization, Vol. 16, No. 1, pp. 27-55, January 18, 2006

Posted: 19 Sep 2011

See all articles by Panos Constantinides

Panos Constantinides

Warwick University

Michael Barrett

University of Cambridge - Judge Business School

Date Written: January 18, 2006

Abstract

Recent research on the development and use of information and communication technology (ICT) has focused on the emergent use of technology in practice and the multiplicity of outcomes being simultaneously negotiated by different groups and individuals. In this paper, we seek to understand this emergent process by examining the interrelationship between the context(s) in which ICTs are introduced, the ways in which ICTs are enacted in practice, and the role of different technological artifacts. We pursue the value of these conceptual developments in an interpretive case study on the introduction of a telemedicine system in the healthcare region of Crete, Greece. Some key implications arising from the case study refer to the relationship between power relationships and organizational change; the relationship between existing work practices and resistance to ICT mediated change; and the role of different artifacts in negotiations of power, as well as in rocesses of community formation.

Keywords: ICT, Organizational Change, Telemedicine, Boundary Objects, Process Research, Interpretive Case Studies

Suggested Citation

Constantinides, Panos and Barrett, Michael Ian, Negotiating ICT Development & Use: The Case of a Regional Telemedicine System in Crete (January 18, 2006). Information & Organization, Vol. 16, No. 1, pp. 27-55, January 18, 2006, Available at SSRN: https://ssrn.com/abstract=1929705

Panos Constantinides (Contact Author)

Warwick University ( email )

Gibbett Hill Road
Warwick Business School
Coventry, CV4 7AL
United Kingdom

Michael Ian Barrett

University of Cambridge - Judge Business School ( email )

Trumpington Street
Cambridge, CB2 1AG
United Kingdom
+44 01223 339600 (Phone)
+44 01223 339701 (Fax)

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