Transacting Expertise in Emergency Management and Response

Twenty Ninth International Conference on Information Systems, Paris, Vol. 15, 2008

Posted: 19 Sep 2011

See all articles by Panos Constantinides

Panos Constantinides

Warwick University

Angelina Kouroubali

affiliation not provided to SSRN

Michael Barrett

University of Cambridge - Judge Business School

Date Written: December 18, 2008

Abstract

In this paper we extend transactive memory systems (TMS) theory to develop an understanding of the distributed coordination of expertise in high-reliability organizations. We illustrate our conceptual developments in a study of emergency management and response in Greece. We focus on the interaction between operators/dispatchers, ambulance crew, and specialist doctors, including the information and communication technologies (ICT) they use to respond to emergency incidents. Our case contributes to an in-depth understanding of the ways in which high-reliability organizations can sustain a distributed coordination of expertise over the duration of emergency incidents. This is achieved through the cultivation of TMS during a socialization and training period, the dynamic development of trust in emergent actions, and a commitment to shared protocols, which allow for improvisation and bricolage during unexpected incidents. Our findings also explore the role of ICTs in inscribing TMS in computerized protocols, while mediating the development of trust across the team, as well as mediating the construction of running narratives, which enable leaders to coordinate expertise in unexpected incidents.

Keywords: Distributed coordination, expertise, emergency response, high-reliability organizations, transactive memory systems

Suggested Citation

Constantinides, Panos and Kouroubali, Angelina and Barrett, Michael Ian, Transacting Expertise in Emergency Management and Response (December 18, 2008). Twenty Ninth International Conference on Information Systems, Paris, Vol. 15, 2008, Available at SSRN: https://ssrn.com/abstract=1929708

Panos Constantinides (Contact Author)

Warwick University ( email )

Gibbett Hill Road
Warwick Business School
Coventry, CV4 7AL
United Kingdom

Angelina Kouroubali

affiliation not provided to SSRN ( email )

Michael Ian Barrett

University of Cambridge - Judge Business School ( email )

Trumpington Street
Cambridge, CB2 1AG
United Kingdom
+44 01223 339600 (Phone)
+44 01223 339701 (Fax)

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