Work Intensification and Employment Insecurity in Professional Work

Cambridge Centre for Business Research Working Paper No. 345

31 Pages Posted: 20 Sep 2011

See all articles by Suzanne J. Konzelmann

Suzanne J. Konzelmann

University of London - Birkbeck College - Faculty of Social Sciences, School of Management and Organizational Psychology; University of Cambridge - Faculty of Social and Political Sciences

Frank Wilkinson

University of London - Birkbeck College

Roy Mankelow

affiliation not provided to SSRN

Date Written: June 1, 2007

Abstract

Professional work is a category of employment that has traditionally been associated with high levels of worker autonomy, economic and social status. During the past decade, changes in customer expectations, government policy and technology have generated pressures resulting in enhancement of the quality and efficiency of service provision, expansion in task requirements and a need for higher levels of discretion. In this sense, professional work has been upgraded. However, the changes have also led to a deterioration in the economic and social status of professional work, adversely impacting on the social and psychological well-being of professional workers. This paper examines these developments in five professions including two established professions (lawyers and pharmacists), one aspiring profession (midwives) and two emerging professions (counseling psychologists and human resource managers). The empirical findings are based on a survey of 1270 professional workers conducted in 2000 and 2001.

Keywords: professional work, counseling psychologists, human resource managers, lawyers, midwives, pharmacists, job satisfaction and morale

JEL Classification: J44, L84

Suggested Citation

Konzelmann, Suzanne J. and Wilkinson, Frank and Mankelow, Roy, Work Intensification and Employment Insecurity in Professional Work (June 1, 2007). Cambridge Centre for Business Research Working Paper No. 345, Available at SSRN: https://ssrn.com/abstract=1930840 or http://dx.doi.org/10.2139/ssrn.1930840

Suzanne J. Konzelmann (Contact Author)

University of London - Birkbeck College - Faculty of Social Sciences, School of Management and Organizational Psychology ( email )

Malet Street
Bloomsbury
London, WC1E 7HX
United Kingdom
+44 (0) 207 631 6799 (Phone)

HOME PAGE: http://www.bbk.ac.uk/management/our-staff/academics/konzelmann

University of Cambridge - Faculty of Social and Political Sciences ( email )

ESRC Centre for Business Research
Cambridge, CB2 1TN
United Kingdom
+44 1223 337733 (Phone)

Frank Wilkinson

University of London - Birkbeck College ( email )

Department of Management
London WC1E 7HX
United Kingdom

Roy Mankelow

affiliation not provided to SSRN

No Address Available

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