Work Intensification and Employment Insecurity in Professional Work
Cambridge Centre for Business Research Working Paper No. 345
31 Pages Posted: 20 Sep 2011
Date Written: June 1, 2007
Professional work is a category of employment that has traditionally been associated with high levels of worker autonomy, economic and social status. During the past decade, changes in customer expectations, government policy and technology have generated pressures resulting in enhancement of the quality and efficiency of service provision, expansion in task requirements and a need for higher levels of discretion. In this sense, professional work has been upgraded. However, the changes have also led to a deterioration in the economic and social status of professional work, adversely impacting on the social and psychological well-being of professional workers. This paper examines these developments in five professions including two established professions (lawyers and pharmacists), one aspiring profession (midwives) and two emerging professions (counseling psychologists and human resource managers). The empirical findings are based on a survey of 1270 professional workers conducted in 2000 and 2001.
Keywords: professional work, counseling psychologists, human resource managers, lawyers, midwives, pharmacists, job satisfaction and morale
JEL Classification: J44, L84
Suggested Citation: Suggested Citation