Towards Crowdsourced Online Dispute Resolution

LAW ACROSS NATIONS: GOVERNANCE, POLICY & STATUTES, pp. 244-257, International Association of IT Lawyers (IAITL), September 2011

22 Pages Posted: 26 Sep 2011 Last revised: 13 Oct 2013

See all articles by Jaap van den Herik

Jaap van den Herik

Leiden University - Leiden Law School

Daniel V. Dimov

Leiden University - Leiden Law School

Date Written: September 19, 2011

Abstract

Using crowdsourcing for solving disputes is a subject that has not been discussed in many scientific publications. However, since Crowdsourced Online Dispute Resolution (CODR) provides a cheap, fast, and democratic dispute resolution, it has a potential that needs to be explored scientifically. How should eBay solve otherwise 60 millions disputes per year? Building a CODR platform with the convenience and attractiveness of other collective intelligence systems, such as Wikipedia, YouTube, and Google, may cause many variants of traditional forms of dispute resolution fading away. In order to shed more light on CODR, the present contribution defines this new type of dispute resolution, describes the present state of play, and builds a theoretical framework by investigating CODR building blocks. Although the paper provides only the start of a profound discussion, it shows introductory explorations of the key theoretical issues involved in CODR.

Suggested Citation

van den Herik, Jaap and Dimov, Daniel V., Towards Crowdsourced Online Dispute Resolution (September 19, 2011). LAW ACROSS NATIONS: GOVERNANCE, POLICY & STATUTES, pp. 244-257, International Association of IT Lawyers (IAITL), September 2011, Available at SSRN: https://ssrn.com/abstract=1933392

Jaap Van den Herik

Leiden University - Leiden Law School ( email )

P.O. Box 9520
2300 RA Leiden, NL-2300RA
Netherlands

Daniel V. Dimov (Contact Author)

Leiden University - Leiden Law School ( email )

P.O. Box 9520
2300 RA Leiden, NL-2300RA
Netherlands

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