Critical Review and Practical Application of Change Management: The Case of a Higher Education Institution
International Journal of Professional Management, Vol. 5, 2011
28 Pages Posted: 29 Sep 2011 Last revised: 17 Oct 2011
Date Written: September 29, 2011
The chief objective of this study is to critically review the underlying concepts of different change management approaches, change manager roles and provide a framework for understanding their impacts on organisational reformation in higher education. The article includes observations of the evolution of change management and the shifting role of change managers. The study also incorporates real life case from Bulgaria highlighting important aspects of the change management process, which provides valuable insights to identifying the principal protrusions of change on the operations of a Bulgarian higher education institution. Finally, the paper provides recommendations to practitioners as for how to mitigate failure rates during the process of implementing change.
Keywords: change, change management, change manager, approaches to change, higher education, Bulgaria
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