Can the eBay’s Community Review Forum Fairly Resolve Disputes?
Proceedings of the 23rd Benelux Conference on Artificial Intelligence, Vol. 4, pp. 263-272, November 2011
9 Pages Posted: 7 Nov 2011
Date Written: November 4, 2011
Abstract
eBay has to resolve sixty millions disputes per year. For this task, the eBay’s Community Review Forum (ECRF) has been established. The aim of our research is to investigate whether ECRF provides a fair dispute resolution. In this paper, we construct a concept of procedural fairness which is based on (a) the two principles of due process and (b) general theories of procedural fairness. Then, we assess to what extent the ECRF complies with our concept. From our investigations, we may conclude that ECRF does not fully comply with the elements of fairness as embodied in our concept.
Suggested Citation: Suggested Citation