Building Knowledge Sharing Communities Using Team Expertise Access Maps

International Journal of Business and Systems Research, Vol. 3, No. 3, pp. 279-296, 2009

18 Pages Posted: 27 Nov 2011

See all articles by Susu Nousala

Susu Nousala

Aalto University; University of Melbourne

Aaron Miles

Baylink Consulting Pty Ltd

Bill Kilpatrick

Monash University - Faculty of Engineering

William P. Hall

University of Melbourne - Melbourne School of Engineering; Kororoit Institute

Date Written: 2009

Abstract

It is difficult for large and geographically dispersed organisations to manage personal knowledge for easy discovery and sharing, especially in the areas of identification, indexing and codification of the knowledge held in people’s heads and the cultural issues of discovery, mutual trust and sharing. We have prototyped a methodology based on mind mapping and a relational database to codify, index and map staff knowledge. This includes an interview process to build trust while eliciting career histories, plus a relationally based graphical knowledge retrieval structure making it easy for other staff to determine who is likely to posses the kind of knowledge needed.

Keywords: autopoiesis, career history database, communities of practice, human resource management, knowledge mapping, mind mapping, tacit knowledge transfer

JEL Classification: D21, L20, M11, M14, M54, O30

Suggested Citation

Nousala, Susu and Miles, Aaron and Kilpatrick, Bill and Hall, William P., Building Knowledge Sharing Communities Using Team Expertise Access Maps (2009). International Journal of Business and Systems Research, Vol. 3, No. 3, pp. 279-296, 2009. Available at SSRN: https://ssrn.com/abstract=1965071

Susu Nousala (Contact Author)

Aalto University ( email )

P.O. Box 21210
Aalto, FI-00076
Finland

University of Melbourne ( email )

Parkville
Melbourne, 3000
Australia

Aaron Miles

Baylink Consulting Pty Ltd ( email )

Level 8
350 Collins St
Melbourne, Victoria 3000
Australia

Bill Kilpatrick

Monash University - Faculty of Engineering ( email )

23 Innovation Walk
Wellington Road
Clayton, Victoria 3800
Australia
0412520572 (Phone)

HOME PAGE: http://bill.kilpatrick@monash.edu

William P. Hall

University of Melbourne - Melbourne School of Engineering ( email )

185 Pelham Street
Carlton, Victoria 3053
Australia

HOME PAGE: http://www.orgs-evolution-knowledge.net

Kororoit Institute ( email )

127 Power Street
St Albans, Vic. 3021
Australia

HOME PAGE: http://kororoit.org

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