Choosing the Right Words: How Language Choice Impacts Comprehension and Results

2 Pages Posted: 30 Nov 2011

Date Written: November 30, 2011

Abstract

When we need to discuss a less-than-optimal situation with someone, we often struggle for the right words to effectively communicate what we need to say without causing resentment. Delivering criticism, no matter how constructive, is a difficult task. We can accomplish our mission in a more positive manner by phrasing our disapproval in the form of a possibility for the person, then enrolling him in that possibility. Instead of the individual leaving the discussion feeling bad, having just been told to change “or else,” we’ve now given him a possibility to fulfill.

Keywords: Distinction, language, words

Suggested Citation

Dandrea, Ralph J., Choosing the Right Words: How Language Choice Impacts Comprehension and Results (November 30, 2011). Available at SSRN: https://ssrn.com/abstract=1966531 or http://dx.doi.org/10.2139/ssrn.1966531

Ralph J. Dandrea (Contact Author)

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