Produktivität und Dienstleistungen – Neue Anforderungen an das Innovationscontrolling (Productivity and Services – New Challenges to the Controlling of Innovation) (in German)
Controlling - Zeitschrift für erfolgsorientierte Unternehmenssteuerung, Forthcoming
14 Pages Posted: 2 Jan 2012 Last revised: 1 Jul 2014
Date Written: October 1, 2011
Companies in the manufacturing industry are changing from mere product to product-service suppliers. This reorientation requires new approaches in controlling. This article provides a contribution by developing a service process for the systematic linking of service design and service management and, building on this, through the creation of methods and concepts for process and resource management in service controlling, sub-divided into seven steps.
Note: Downloadable document is in German.
Keywords: Service management, service innovation, service controlling, customer integration, innovation controlling, product-service-systems
JEL Classification: I2, L65, M10, M11, M19
Suggested Citation: Suggested Citation