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How Consumers Use Gift Certificates

Flóra A. Felsö

Delft University of Technology

Adriaan R. Soetevent

University of Groningen; Tinbergen Institute

January 2, 2012

Tinbergen Institute Discussion Paper No. TI 2012-002/1

There are two important reasons for consumers to spend gift certificates differently than gifts in cash or non-gift income: a) they are forced to change their shopping pattern because of the conditions imposed by the issuer of the certificates, or b) they purposely separate gift certificates from other sources of income. The first reason implies a welfare loss, the second reason does not. We survey consumers who have just redeemed one or more gift certificates. For the gift certificate considered in our empirical application, we find that consumers are not constrained by the set of accepting merchants but that they do make some small changes in the timing of expenditures because of the certificate's no-refund policy. About 14 percent of recipients separate their gift certificates from other income sources in order to buy a product they really love to have. Males tend to spend the certificates on ordinary items, whereas females are more likely to treat themselves by buying more personalized items.

Number of Pages in PDF File: 35

Keywords: gift giving, labeling

JEL Classification: D11, D12, D31

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Date posted: January 3, 2012  

Suggested Citation

Felsö, Flóra A. and Soetevent, Adriaan R., How Consumers Use Gift Certificates (January 2, 2012). Tinbergen Institute Discussion Paper No. TI 2012-002/1. Available at SSRN: https://ssrn.com/abstract=1978774 or http://dx.doi.org/10.2139/ssrn.1978774

Contact Information

Flóra A. Felsö (Contact Author)
Delft University of Technology ( email )
P.O. Box 5015
2600 GB Delft
+31 15 2786995 (Phone)
Adriaan R. Soetevent
University of Groningen ( email )
P.O. Box 800
9700 AV Groningen
++ 31 50 363 7018 (Phone)
HOME PAGE: http://www.soetevent.com
Tinbergen Institute
Burg. Oudlaan 50
Rotterdam, 3062 PA
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