Understanding Organisational Intelligences as Constituting Elements of Normative Personality
27 Pages Posted: 5 Jan 2012 Last revised: 3 Jan 2014
Date Written: December 20, 2011
Intelligence and inefficacy set limits to the capabilities of achieving high levels of performance in organizations. Several forms of intelligence are widely referred to in the literature: intelligence at large (general intelligence), cultural, social, and emotional intelligence. As a figurative frame of organizational intelligences, a theory of normative personality is developed by using a cybernetic frame of reference, drawing on socio-cognitive and trait theory. The outcome of this approach illustrates the control processes through which an organization operates and the importance of organizational intelligences.
A new cybernetic approach is developed called Organizational Orientation Theory that for the first time illustrates the interconnection between intelligences in the organization.
Concepts of cultural, figurative, operative and social intelligence are embedded into a theory of organizational orientation. Emotional intelligence and its relation to the other four forms of intelligence are considered. In a final chapter, some empirical approaches to organizational intelligence are listed without further comment.
Keywords: Cybernetics, organizational intelligences, organizational orientation, efficacy
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