Retail Banking Services and New Business Models: Financial and Technological Innovation (L'accesso Ai Servizi di Retail Banking Tra Innovazione Tecnologica e Configurazione dei Business Models Degli Intermediari Bancari)
Rivista Italiana di Ragioneria e di Economia Aziendale (Rirea), No. 11-12, pp. 719-730, November-December, 2010
Posted: 12 Jan 2012 Last revised: 2 Jul 2014
Date Written: November 1, 2010
This paper aims to point out some strategic and operating issues concerning the economics of information technology in the retail banking industry. The first section of this paper explains the economic reasons behind the trend in the Italian retail banking market. The second section analyses the role of different delivery channels for retail banking services, online and phone banking particularly.
Keywords: retail banking, financial innovation, business model, banking channels, information technology
JEL Classification: G01, G20, G21, M10, M15
Suggested Citation: Suggested Citation