Retail Banking Services and New Business Models: Financial and Technological Innovation (L'accesso Ai Servizi di Retail Banking Tra Innovazione Tecnologica e Configurazione dei Business Models Degli Intermediari Bancari)

Rivista Italiana di Ragioneria e di Economia Aziendale (Rirea), No. 11-12, pp. 719-730, November-December, 2010

Posted: 12 Jan 2012 Last revised: 2 Jul 2014

See all articles by Enzo Scannella

Enzo Scannella

University of Palermo - d/SEAS

Date Written: November 1, 2010

Abstract

This paper aims to point out some strategic and operating issues concerning the economics of information technology in the retail banking industry. The first section of this paper explains the economic reasons behind the trend in the Italian retail banking market. The second section analyses the role of different delivery channels for retail banking services, online and phone banking particularly.

Keywords: retail banking, financial innovation, business model, banking channels, information technology

JEL Classification: G01, G20, G21, M10, M15

Suggested Citation

Scannella, Enzo, Retail Banking Services and New Business Models: Financial and Technological Innovation (L'accesso Ai Servizi di Retail Banking Tra Innovazione Tecnologica e Configurazione dei Business Models Degli Intermediari Bancari) (November 1, 2010). Rivista Italiana di Ragioneria e di Economia Aziendale (Rirea), No. 11-12, pp. 719-730, November-December, 2010. Available at SSRN: https://ssrn.com/abstract=1983911

Enzo Scannella (Contact Author)

University of Palermo - d/SEAS ( email )

Viale delle Scienze, edificio 13
Palermo, 90124
Italy
+3909123895305 (Phone)
+39091489346 (Fax)

HOME PAGE: http://www.enzoscannella.com

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