Multichannel Banking in Italy: Financial, Technological and Organizational Innovation (La Multicanalità Bancaria in Italia Tra Innovazione Finanziaria, Tecnologica e Organizzativa)

Banche e Banchieri, No. 4, pp. 336-353, 2004

Posted: 13 Jan 2012 Last revised: 30 Sep 2012

See all articles by Enzo Scannella

Enzo Scannella

University of Palermo - d/SEAS

Date Written: July 1, 2004

Abstract

The paper examines the diffusion of information technology in the economics of Italian banks. The wide spread of information and communication technology is improving banking and financial services delivery to customers.

Particularly, the paper adopts a knowledge management perspective to evaluate banking processes engineering, learning organization, internet working, group working, and customer value proposition, as managerial tools to organizational knowledge creation.

Keywords: multichannel banking, internet banking, information technology, financial innovation, digital economy

JEL Classification: G01, G20, G21, M01, M02, M10, M15

Suggested Citation

Scannella, Enzo, Multichannel Banking in Italy: Financial, Technological and Organizational Innovation (La Multicanalità Bancaria in Italia Tra Innovazione Finanziaria, Tecnologica e Organizzativa) (July 1, 2004). Banche e Banchieri, No. 4, pp. 336-353, 2004. Available at SSRN: https://ssrn.com/abstract=1983994

Enzo Scannella (Contact Author)

University of Palermo - d/SEAS ( email )

Viale delle Scienze, edificio 13
Palermo, 90124
Italy
+3909123895305 (Phone)
+39091489346 (Fax)

HOME PAGE: http://www.enzoscannella.com

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