The Adoption of Social Enterprise Software

35 Pages Posted: 18 Jan 2012

See all articles by Benjamin Engelstätter

Benjamin Engelstätter

University of Applied Sciences Darmstadt

Miruna Sarbu

ZEW – Leibniz Centre for European Economic Research; University of Kaiserslautern

Date Written: December 1, 2011


Social enterprise software is a highly promising software application for firms, though it is still in an infancy state. It offers rapid real-time information transfer based on business collaboration tools or instant messaging. The software collects and processes customer data from surveys, consumer feedback, reviews, blogs or social networks. This enables firms to build up detailed customer profiles potentially anticipating upcoming trends. We analyze the determinants of social enterprise software adoption based on the literature on the adoption of new technologies. In our analysis, we control for factors like firm size, intensity of information and communication technology, human capital and international competitive situation. Exploiting recent German firm-level data and a model controlling for sample selection, the results reveal that firms with highly qualified workers, a large share of young employees and international business activity are more likely to adopt social enterprise software. Larger and more ICT-intensive firms and recent innovators also have a higher propensity to use social enterprise software. In addition, firms belonging to the service sector are more eager to implement social enterprise software applications than manufacturing firms.

Keywords: enterprise software, social software, social enterprise software

JEL Classification: L10, M20, O31

Suggested Citation

Engelstätter, Benjamin and Sarbu, Miruna and Sarbu, Miruna, The Adoption of Social Enterprise Software (December 1, 2011). ZEW - Centre for European Economic Research Discussion Paper No. 11-078, Available at SSRN: or

Benjamin Engelstätter (Contact Author)

University of Applied Sciences Darmstadt ( email )

Dieburg, 64807

Miruna Sarbu

University of Kaiserslautern ( email )

Paul-Ehrlich-Straße 14
Kaiserslautern, D-67663

ZEW – Leibniz Centre for European Economic Research ( email )

P.O. Box 10 34 43
L 7,1
D-68034 Mannheim, 68034

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