Organizational Culture and Knowledge Sharing: Empirical Evidence from Service Organizations
African Journal of Business Management, Vol. 5, No. 14, pp. 5900-5909, July 2011
10 Pages Posted: 22 Jan 2012
Date Written: July 18, 2011
This paper aims to investigate the relationship between organizational cultural elements and knowledge sharing. This is a quantitative research by nature. A questionnaire is derived from previous studies. The survey covered seven service organizations in Bangladesh. Regression was adopted to test hypotheses. Out of the four independent variables, trust, communication between staff, and leadership were found to have a positive and significant relationship with knowledge sharing. A surprising finding of this study is that reward system does not have any impact on knowledge sharing. It is reasonable here to conclude that knowledge sharing can be successful in the service industry in Bangladesh with given emphasis on trust, communication between staff and leadership.
Keywords: Service organizations, knowledge sharing, cultural elements
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