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Business Process Management (BPM) Implementation and Adoption in SMEs: Inhibiting Factors for Iranian E-Retail Industry

Journal of Knowledge and Process Management, Forthcoming

18 Pages Posted: 24 Jan 2012  

Narges Imanipour

University of Tehran

Kambeiz Talebi

University of Tehran

Siavash Rezazadeh

University of Tehran - Faculty of Entrepreneurship

Date Written: January 1, 2012

Abstract

A business’s decision for utilizing a technology is based on reviewing the factors influencing this utilization and its advantages. Technology deployment greatly affects the way business is conducted, the optimality of resource utilization and Increase in the business’s competitive advantage. Factors influencing this utilization include various organizational, technological (innovation), environmental and individual characteristics. Characteristics of small and medium enterprises have a double-edged razor role in the effective utilization of business process management. These characteristics can create barriers in this utilization and become a great challenge in this issue. Other characteristics can ease this utilization and accelerate the adapting to the new system. This study, based on a mixed method approach, examines the main inhibiting factors in implementation of business process management. In the qualitative phase, these factors are identified through reviewing related research and interviewing experts of the field. Then, based on these findings, a questionnaire is designed. In the quantitative phase, data gathered from 122 samples from 28 businesses, active in Iranian e-retail sector and finally the identified factors were ranked based on their perceived importance by respondents.

Keywords: Business process management (BPM), small and medium enterprises (SME), inhibiting factors, e-retail

JEL Classification: M15, O32, O33

Suggested Citation

Imanipour, Narges and Talebi, Kambeiz and Rezazadeh, Siavash, Business Process Management (BPM) Implementation and Adoption in SMEs: Inhibiting Factors for Iranian E-Retail Industry (January 1, 2012). Journal of Knowledge and Process Management, Forthcoming . Available at SSRN: https://ssrn.com/abstract=1990363

Narges Imanipour

University of Tehran ( email )

Amirabad e shomali, kuye daneshgah e Tehran
Tehran, Tehran 5433174616
Iran

Kambeiz Talebi

University of Tehran ( email )

Amirabad e shomali, kuye daneshgah e Tehran
Tehran, Tehran 5433174616
Iran

Siavash Rezazadeh (Contact Author)

University of Tehran - Faculty of Entrepreneurship ( email )

Farshi Moghadam (16 St.), North Kargar Ave., Tehr
Tehran, Tehran
Iran

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