An Empirical Study of Quality Function Deployment on Company Performance

Herrmann, A.; Huber, F.; Algesheimer, R. & Tomczak, T. (2006): An Empirical Study of Quality Function Deployment on Company Performance, International Journal of Quality and Reliability Management, 23 (4), 2006, 345-366. (IF=not listed; NCSI=0; NCGS=10)

28 Pages Posted: 26 Jan 2012 Last revised: 20 Apr 2018

See all articles by Andreas Herrmann

Andreas Herrmann

University of St. Gallen - MCM Institute

Frank Huber

University of St. Gallen

René Algesheimer

University of Zurich

Torsten Tomczak

University of St. Gallen

Date Written: 2006

Abstract

Quality Function Deployment (QFD) has had considerable success in terms of its implementation in companies. It has also been the subject of many studies in recent years. It seems, however, that there are some shortcomings in the research on this subject and in particular the lack of an adequate conceptual framework suitable for empirical research. This study proposes and elaborates a model which examines QFD in relation to three dimensions of performance: improvement of product quality, reduction in costs for R&D, shorter R&D time. It is the first comprehensive approach relating specific antecedents (QFD activities) to benefits and economic performance. The model is empirically tested on data gathered on a stratified random sample of manufacturing plants through the application of valid and reliable measures. The model is tested using structural equation modeling. The results show three distinct paths of direct influence which lead, respectively, to superior economic performance. Based on these findings management can focus on those QFD activities which drive economic performance most. Further research should be directed towards longitudinal studies in order to measure the effcts of those activities on performance in the long run. There are definitely non linear relations which need to be investigated.

Keywords: Total quality management, Quality function deployment, economic performance, structural equation modeling, LISREL

Suggested Citation

Herrmann, Andreas and Huber, Frank and Algesheimer, René and Tomczak, Torsten, An Empirical Study of Quality Function Deployment on Company Performance (2006). Herrmann, A.; Huber, F.; Algesheimer, R. & Tomczak, T. (2006): An Empirical Study of Quality Function Deployment on Company Performance, International Journal of Quality and Reliability Management, 23 (4), 2006, 345-366. (IF=not listed; NCSI=0; NCGS=10), Available at SSRN: https://ssrn.com/abstract=1992522 or http://dx.doi.org/10.2139/ssrn.1992522

Andreas Herrmann (Contact Author)

University of St. Gallen - MCM Institute ( email )

Blumenbergplatz 9
CH-9000 St. Gallen
Switzerland
+41-71-224-3026 (Phone)

Frank Huber

University of St. Gallen ( email )

Varnbuelstr. 14
Saint Gallen, St. Gallen CH-9000
Switzerland

René Algesheimer

University of Zurich ( email )

Department of Business Administration
Andreasstrasse 15
Zurich, 8050
Switzerland

HOME PAGE: http://www.market-research.uzh.ch

Torsten Tomczak

University of St. Gallen ( email )

Bahnhofstrasse 8
St. Gallen, 9000
Switzerland

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