Download this Paper Open PDF in Browser

Trinity Health: Using Digitization, Unification, and Data Analytics to Tame the Quality, Cost, and Accessibility Problems of Healthcare

28 Pages Posted: 27 Jan 2012  

Hüseyin Tanriverdi

University of Texas at Austin - Red McCombs School of Business

Kui Du

University of Massachusetts Boston

Jeanne W. Ross

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR)

Date Written: December 19, 2011

Abstract

Trinity Health of Novi, Michigan has sought to tame healthcare’s quality, cost, and accessibility problems by using enterprise-wide digitization, unification, and analytical decision making. It started by making strategic commitments to an enterprise-wide digital platform and a unified operating model. These commitments created a foundation for analytical decision making and organizational improvements. Operating units across the enterprise sought to adopt standardized information systems applications, standardized clinical and operational processes, and standardized data types and definitions. The standardization of applications, processes, and data definitions increased the quality of performance metrics and fostered performance benchmarking across similar operating units. Transparency of performance results strengthened accountability and fostered collaboration and best practice sharing across operating units. Lower performing units started to learn and adopt the best practices of higher performing units. This organizational learning enabled Trinity Health to increase the quality and efficiency of its care. The resources freed up by the efficiencies were used to increase the accessibility of Trinity Health’s services to poor and uninsured patient populations. Going forward, Trinity Health faces challenges in maintaining and upgrading its digitization, unification, and analytics foundation as it acquires new entities and co-evolves with the rapidly changing healthcare industry; expanding the foundation to all entities in its continuum of care; and building more sophisticated analytical skills and expertise to enable a more predictive enterprise.

Keywords: digitization, unification, data analytics, healthcare, Trinity Health

Suggested Citation

Tanriverdi, Hüseyin and Du, Kui and Ross, Jeanne W., Trinity Health: Using Digitization, Unification, and Data Analytics to Tame the Quality, Cost, and Accessibility Problems of Healthcare (December 19, 2011). MIT Sloan Research Paper No. 4960-11. Available at SSRN: https://ssrn.com/abstract=1992551 or http://dx.doi.org/10.2139/ssrn.1992551

Huseyin Tanriverdi (Contact Author)

University of Texas at Austin - Red McCombs School of Business ( email )

Austin, TX 78712
United States

Kui Du

University of Massachusetts Boston ( email )

College of Management
100 Morrissey Boulevard
Boston, MA 02125
United States

Jeanne Ross

Massachusetts Institute of Technology (MIT) - Center for Information Systems Research (CISR) ( email )

Sloan School of Management
5 Cambridge Center, NE25-777
Cambridge, MA 02142
United States
617-253-9461 (Phone)
617-253-4424 (Fax)

HOME PAGE: http://cisr.mit.edu

Paper statistics

Downloads
544
Rank
42,196
Abstract Views
1,604