Distributed Democracy: SeeClickFix.Com for Crowdsourced Issue Reporting

20 Pages Posted: 29 Jan 2012

See all articles by Ines Mergel

Ines Mergel

Syracuse University - Maxwell School of Citizenship and Public Affairs

Date Written: January 27, 2012

Abstract

This document explores one case of the growing Government 2.0 eco-system in the United States of America. SeeClickFix.com (SCF) is a web-based service designed to help citizens report non-emergency issues in their neighborhood. The submissions can be submitted via a web interface, by iPhone, Blackberry and Android reporting apps and a Facebook application. Local government officials receive alerts about submitted issues or can track issues that citizens submitted via the so-called 'Watch Area' they are responsible for. The platform allows for direct feedback mechanisms: Local government officials assign a work order number and can change the status of the repair (from open, in progress, to fixed). Citizens are automatically informed about changes in the status of their reported issues allowing for a full feedback cycle. The service is integrated into the social networking services Twitter and Facebook and provides map-based reporting widgets for government and newspaper websites.

Keywords: crowdsourcing, social media, SeeClickFix.com, distributed democracy

Suggested Citation

Mergel, Ines, Distributed Democracy: SeeClickFix.Com for Crowdsourced Issue Reporting (January 27, 2012). Available at SSRN: https://ssrn.com/abstract=1992968 or http://dx.doi.org/10.2139/ssrn.1992968

Ines Mergel (Contact Author)

Syracuse University - Maxwell School of Citizenship and Public Affairs ( email )

215 Eggers Hall
Syracuse, NY 13244
United States

HOME PAGE: http://faculty.maxwell.syr.edu/iamergel/

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