Michael Lester at Lachlan Consulting

Posted: 6 Feb 2012

Date Written: August 3, 2011


Michael Lester, a consultant with Lachlan, was frustrated by his client's unwillingness to provide key data for an important presentation. Lester must decide how best to confront Nadine Robert, his client, knowing that his personal success and the reputation of his consulting firm hinge on his ability to build and sustain a strong relationship. How firm should he be with the client? What type of feedback would help this situation?

Learning Objective: To explore the process of providing feedback and coaching for a client. Provides opportunity for role-playing and experimentation.

Suggested Citation

Mayo, Anthony J and Margolis, Joshua D., Michael Lester at Lachlan Consulting (August 3, 2011). Harvard Business School Organizational Behavior Unit Case No. 412-041, Available at SSRN: https://ssrn.com/abstract=1998890

Anthony J Mayo (Contact Author)

Harvard Business School ( email )

Soldiers Field Road
Morgan 270C
Boston, MA 02163
United States

Joshua D. Margolis

Harvard University ( email )

1875 Cambridge Street
Cambridge, MA 02138
United States

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