Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Paolo Canto's Perspective

Posted: 6 Feb 2012

Date Written: August 16, 2011

Abstract

Denise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Paolo believes that he has been sensitive to Denise in providing feedback, he does not feel that Denise is reciprocating. Her feedback seems to be very negative and feels like a personal attack. He chose to be less negative and use feedback as a way to encourage Denise. He feels that she is not doing the same. Denise and Paolo have set a time to meet to discuss their latest class participation, and Paolo has decided to use this time to address his issues with Denise. This case should be used with its partner case: Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Denise Frazer's Perspective.

Learning Objective: To explore the process of providing feedback and coaching to a classmate. Provides opportunity for role-playing and experimentation.

Suggested Citation

Margolis, Joshua D. and Mayo, Anthony J, Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Paolo Canto's Perspective (August 16, 2011). Harvard Business School Organizational Behavior Unit case no. 412-046. Available at SSRN: https://ssrn.com/abstract=1998894

Joshua D. Margolis (Contact Author)

Harvard University ( email )

1875 Cambridge Street
Cambridge, MA 02138
United States

Anthony J Mayo

Harvard Business School ( email )

Soldiers Field Road
Morgan 270C
Boston, MA 02163
United States

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