The Impact of New Information Technology (IT) on E-Government and Other Organizational Innovations

Abstract

Information technology has opened new windows in dealing with organizational operations and the ability to incorporate the public, private, and non-profit sectors to provide the quality service they deliver. In 2010 the United States government became the world’s largest consumer of IT by spending $76 billion a year on 10,000 different systems. Lack of proper implementation and outdated technology has cost the government more in comparison to the private sector according to Kundra (2010). This paper will look at some of the key dimensions of Information Technology with particular emphasis on government; the impact of social media in promoting public policies and political agendas as well as how new IT tools like Compliance Data Warehouse (CDW), different protocols, and other innovations have helped create efficient and sophisticated systems used by some public agencies like IRS as well as potential obstacles in institutionalizing effective and economically sound IT system in Public sector. Obstacles facing such initiatives due to bureaucratic rules and regulations, org structure and culture, and most important of all the complex nature of multiple tasks of some agencies will be addressed too. Ethical issues and concerns are major challenges for new IT innovations both globally and nationally that need to be part of the equation along with significant benefits of such new technologies both in terms of control, oversight, security and protecting individual rights.

Keywords: IT, e-government, effectiveness, efficiency, transformation, change

JEL Classification: 03