Types, Sources, Costs & Consequences of Workplace Conflict
Asian Journal of Management Research, Vol. 2, Issue 1, pp. 600-611, 2011
12 Pages Posted: 14 Feb 2012 Last revised: 4 Apr 2012
Date Written: February 13, 2012
Workplace conflict is an inevitable phenomenon of organizational life. This study critically analyzed the types and sources of conflict at four levels: intra-personal, inter-personal, intra-group, and inter-group; with relation to different organizational phenomena. Costs of the conflict to all parties (employee, organization and customers) in qualitative and qualitative terms are analyzed. The consequences of conflict are also summarized. It was concluded that conflict should be studied using more content rich and diversified methods like in-depth interviews, case studies (phenomenological studies), and focused group discussions as well as through longitudinal studies. Because on survey based studies are not sufficient to get the holistic picture of workplace conflict. Future directions are also discussed.
Keywords: Conflict, Interpersonal Conflict, Conflict Sources, Conflict Costs
Suggested Citation: Suggested Citation