Types, Sources, Costs & Consequences of Workplace Conflict

Asian Journal of Management Research, Vol. 2, Issue 1, pp. 600-611, 2011

12 Pages Posted: 14 Feb 2012 Last revised: 4 Apr 2012

See all articles by Muhammad Khan Riaz

Muhammad Khan Riaz

COMSATS Institute of Information Technology Attock; Institute of Management Sciences (IMSciences)

Fatima A. Junaid

Institute of Management Sciences

Date Written: February 13, 2012

Abstract

Workplace conflict is an inevitable phenomenon of organizational life. This study critically analyzed the types and sources of conflict at four levels: intra-personal, inter-personal, intra-group, and inter-group; with relation to different organizational phenomena. Costs of the conflict to all parties (employee, organization and customers) in qualitative and qualitative terms are analyzed. The consequences of conflict are also summarized. It was concluded that conflict should be studied using more content rich and diversified methods like in-depth interviews, case studies (phenomenological studies), and focused group discussions as well as through longitudinal studies. Because on survey based studies are not sufficient to get the holistic picture of workplace conflict. Future directions are also discussed.

Keywords: Conflict, Interpersonal Conflict, Conflict Sources, Conflict Costs

Suggested Citation

Riaz, Muhammad Khan and Junaid, Fatima A., Types, Sources, Costs & Consequences of Workplace Conflict (February 13, 2012). Asian Journal of Management Research, Vol. 2, Issue 1, pp. 600-611, 2011. Available at SSRN: https://ssrn.com/abstract=2004302

Muhammad Khan Riaz (Contact Author)

COMSATS Institute of Information Technology Attock ( email )

Park Road
Chak Shahzad
Attock, Punjab
Pakistan
+92-057-93163330-31 (Phone)
+92-057-93163329 (Fax)

HOME PAGE: http://www.ciit-attock.edu.pk

Institute of Management Sciences (IMSciences) ( email )

Sector E-5, Hayatabad, Phase VII
Hayatabad
Peshawar, KPK 25000
Pakistan
0915861024 (Phone)
0915861026 (Fax)

HOME PAGE: http://www.imsciences.edu.pk

Fatima A. Junaid

Institute of Management Sciences ( email )

1-A, E-5, Phase VII,
Hayatabad, Peshawar
Peshawar, Khyber Pakhtunkhwa 25000
Pakistan

HOME PAGE: http://www.imsciences.edu.pk

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