Negotiation and Conflict Management Research, Vol. 6 (1): 13-31 (2013)
19 Pages Posted: 20 Feb 2012 Last revised: 9 Jan 2013
Date Written: February 20, 2012
Although relational theories have gained increasing prominence in the field of alternative dispute resolution, further clarification of the actual communication that constitutes and contributes to a relational approach in the mediation and negotiation processes is still needed. This paper begins by presenting a conception of dialogue as a relational practice. Ethnomethodological conversation analysis is introduced as a research method well suited to explicating practices of talk that contribute to or undermine relational interaction and dialogue in negotiation and conflict resolution contexts. We present two case studies of two parties negotiating a lease. Comparison of the two instances isolates practices that accomplish or move away from relational interaction and dialogue. This precedes a closing discussion of dialogic phenomena which could be mapped onto sequentially-organized interactive practices, allowing them to be identified and studied in actual interactions. Such analysis offers valuable potential for understanding the actual discursive forms that contribute to relational approaches and dialogue and that help cultivate relational awareness and dialogic mindset in practice.
Keywords: dialogue, communication, negotiation, conversation analysis, relational
Suggested Citation: Suggested Citation
Glenn, Phillip J. and Kuttner, Ran, Dialogue, Dispute Resolution, and Talk-in-Interaction: On Empirical Studies of Ephemeral Phenomena (February 20, 2012). Negotiation and Conflict Management Research, Vol. 6 (1): 13-31 (2013). Available at SSRN: https://ssrn.com/abstract=2008327
By Ran Kuttner